Power Outage

• Check if the outage is affecting the entire area by calling the utility company. If it's specific to your unit, check the circuit breaker for tripped switches. 

Plumbing Issues

Clogged Drains 

• Home Solution: Try using a plunger to clear minor clogs in sinks or tubs. Remove visible debris or hair from the drain cover. 
• Prevention Tip: Use drain screens to catch hair and debris, and avoid putting grease or large objects down the drain. 
• Running Toilet: 
• Home Solution: Lift the tank lid and check if the flapper is sealing properly. Adjust the float to control water levels. If the issue persists, submit a

maintenance request.

Prevention Tip: Avoid flushing excessive toilet paper or sanitary products. Inform maintenance promptly if you notice continuous running. 

Leaky Faucets

• Home Solution: Tighten any loose handles or connections. If a faucet continues to leak, submit a maintenance request to address any underlying issues. 
• Prevention Tip: Report leaks promptly to prevent water damage and higher utility bills. 
• Low Water Pressure: 
• Home Solution: Clean faucet aerators by removing and soaking them in vinegar to remove mineral deposits. Check for kinks or obstructions in 
• hoses. 

• Prevention Tip: Regularly clean aerators and showerheads to maintain consistent water pressure. 

No Hot Water

• Home Solution: Ensure the water heater pilot light is lit. If you have access to the thermostat, check the settings. If the issue persists, submit a 

maintenance request. 

• Prevention Tip: Report any hot water issues promptly to avoid prolonged inconvenience.

• Slow Draining
• Home Solution: Use a drain snake or drain cleaner to address slow-draining sinks or tubs. Avoid harsh chemicals that may damage pipes.

• Prevention Tip: Be mindful of what goes down the drain to prevent future clogs. 

Heating Or Cooling Problems

Inadequate Heating or Cooling

• Home Solution: Check the thermostat settings to ensure it's set to the desired temperature. Replace air filters regularly, as dirty filters can restrict airflow. 

Prevention Tip: Clean or replace air filters monthly to maintain efficient HVAC system operation. 

Uneven Temperature Distribution

• Home Solution: Ensure vents are not blocked by furniture or curtains. Adjust vents to direct airflow appropriately. If the issue persists, submit a 

maintenance request. 

• Prevention Tip: Regularly check and clear vents to allow for proper air circulation. 

Freezing or Overheating

• Home Solution: Check for blocked or dirty air filters and replace them if necessary. Ensure vents are open and unobstructed. 

Prevention Tip: Regularly clean or replace air filters to prevent system strain. 

Thermostat Malfunction

• Home Solution: Verify the thermostat is set to the correct mode (heating or cooling) and temperature. Change the batteries if applicable. If the issue persists, submit a maintenance request. 

Prevention Tip: Test thermostat functionality periodically and replace batteries as needed. 

Water Leaks from HVAC Unit

• Home Solution: Turn off the HVAC system, and place a container under the leak to catch water. Notify maintenance immediately.

Prevention Tip: Regularly inspect the HVAC unit and report any signs of leakage promptly. 

Furnace or AC Unit Won't Turn On

• Home Solution: Check the circuit breaker to ensure it hasn't tripped. Reset the breaker if necessary. If the issue persists, submit a maintenance request. ○ Verify that the gas/power/utilities are active and being paid for.
• Check the meter outside and that the gas valve is in the on (in parallel) position to the line.

Prevention Tip: Keep the area around the HVAC unit clean and free of obstructions. Regularly clean or replace air filters 

Appliance Malfunctions

• Refer to the user manual online for basic troubleshooting. If the problem persists, submit a maintenance request. 

Pest Control

• Per your lease agreement, pest control is tenant responsibility. Please refer to your lease for details. 

Internet or Cable Issues

•  Contact your service provider to troubleshoot or schedule a service visit.

Lockouts

• If locked out, contact the property management office during business hours. A lockout fee will be charged for borrowing a key or having us unlock the unit for you if we are available. For emergencies, if we are unavailable, or after hours, contact a locksmith. 

Garbage Disposal Issues

• Avoid putting large or hard items down the disposal. If it's jammed, refer to the disposal's manual for resetting instructions. 

Smoke Detector Battery Replacement

•  Replace smoke detector batteries annually or when the low battery warning sounds.

Water Heater Troubles

• If there's no hot water, check the pilot light. If the issue persists, submit a maintenance